Fairfax Connector's Innovative Changes to Improve Customer Experience

The Fairfax County Government has made significant changes to the Fairfax Connector bus system in an effort to improve customer experience through increased on-time performance, service reliability, and effectiveness. The latest modifications are based on passenger feedback and aim to provide a more efficient and convenient travel experience for commuters.

One of the key updates is the revised Weekday Rush Hour Service schedule, which now operates every 20 minutes on select routes. This increased frequency will allow passengers to travel with greater ease during peak hours, reducing congestion and wait times.

Additionally, the Fairfax Connector has introduced new express bus services for commuters traveling to the Pentagon and Downtown D.C. These routes, including numbers 395, 599, 697, 698, and 699, offer a convenient alternative to traditional traffic-clogged roads.

Furthermore, passengers returning on a Fairfax Connector bus from a VRE station are now required to pay the full applicable bus fare, ensuring that all riders contribute to the cost of operating the service.

The Fairfax Connector has also made changes to its Route Schedule for the 171 bus. The route, which connects Lorton VRE Station to various locations in Fairfax County, including George Washington University and the Department of State, now operates on a revised schedule with increased frequency during rush hour.

In conclusion, the Fairfax Connector's recent changes aim to enhance the overall customer experience by providing more efficient, reliable, and convenient services. With its expanded express bus options and improved route schedules, the Fairfax Connector is committed to making travel in Fairfax County easier and more enjoyable for all passengers.

Contact Information:

* Call center open 5AM-10PM M-F, 7AM-9PM Sat-Sun

* TTY: 70

* For any inquiries or concerns, please feel free to contact the Fairfax Connector's customer service team.

171 fairfax connector